1. About Us
Bulleen Denture Clinic (“we”, “our”, “us”) is a registered dental prosthetics practice located at 189 Thompsons Road, Bulleen VIC 3105.
Phone: 9398 0331
Website: mydentureclinic.com.au
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. The Information We Collect
We collect and store personal information that is reasonably necessary to provide safe, high‑quality dental prosthetic care. This may include:
- Contact details — name, address, phone number, email
- Health information — medical history, denture history, medications, allergies
- Treatment records — clinical notes, impressions, scans, photographs
- Payment information — invoices, receipts, health fund details
- Any information you provide during consultations or via forms
3. How We Collect Information
We collect personal information:
- Directly from you during appointments, phone calls, emails, online forms, and consent documents
- From your authorised representative (e.g., family member, carer)
- From other health professionals when you have given consent
- Through our website when you submit an enquiry
4. Why We Collect Personal Information
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We collect your personal and health information so we can provide you with safe, accurate, and effective dental prosthetic care. This includes:
- Assessing your oral health needs — understanding your medical history, medications, and past dental treatment helps us plan appropriate care
- Diagnosing and planning treatment — clinical notes, impressions, scans, and photographs allow us to design and fabricate dentures that fit comfortably and function well
- Communicating with you about appointments, treatment plans, and follow‑up care
- Coordinating with other health professionals (with your consent) to ensure continuity of care
- Maintaining accurate clinical records as required by law
- Processing payments and health fund claims
- Meeting legal and regulatory obligations related to healthcare and record‑keeping
We only collect information that is reasonably necessary to deliver high‑quality denture care and operate our clinic safely and responsibly.
5. How We Store Information
Your information is stored securely in both electronic and physical formats.
We use secure practice‑management systems, password protection, restricted staff access, and locked storage for physical files.
6. How We Use and Disclose Your Information
We may use or disclose your information for purposes directly related to your care, including:
- Communication with dentists, specialists, or other health providers involved in your treatment
- Sending referrals or receiving clinical information
- Administrative tasks such as billing and practice management
We will not share your information with third parties for marketing or unrelated purposes without your consent.
7. Overseas Disclosure
We do not routinely disclose personal information outside Australia.
If overseas disclosure becomes necessary (e.g., specialist laboratory work or cloud‑based storage), we will:
- Inform you where the information is going
- Identify the country where possible
- Obtain your consent before disclosure
8. Accessing and Correcting Your Information
You may request access to your personal information or ask for corrections if you believe it is inaccurate or incomplete.
We aim to respond to all requests within 30 days.
Requests can be made by contacting us on Ph:9398 0331 or via our website.
9. How to Make a Privacy Complaint
If you believe your privacy has been breached, you can lodge a complaint with us directly.
We will respond within 30 days and work with you to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
10. Data Retention and Secure Destruction
We retain personal information only for as long as required by law and clinical guidelines.
When no longer required, information is:
- Securely destroyed, or
- Permanently de‑identified
11. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website.